General information

SZOLTANDFROG, S.L., a company domiciled in Madrid -C/ HILARION ESLAVA Nº37, 3º-C (SPAIN)- with CIF B70458989 is the owner of the website located at the domain name which represents the Website and whose corporate purpose is the sale of fashion products and accessories.

SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the purpose of preventing unauthorized access to data. To achieve these purposes, the user/customer accepts that the provider obtains data for the purpose of the corresponding authentication of access controls.

In order to place an order with SZOLTANDFROG, S.L., the User must be over 18 years of age.

Payment Methods

We provide payment methods for the customer to choose the one he/she prefers, always complying with all current security standards by means of SSL payment gateways that comply with European PCI Compliance protocols.

In this way, payment can be made by means of:

    • Bank Card (VISA / Master Card)
    • Paypal
    • Bizum
    • Scalapay – 3 installments payment without commissions
    • Bank Transfer

    “CONFIRMATION OF PURCHASE – If you purchase with Scalapay, you will receive your order and pay in 3 instalments. You confirm that the instalments will be sold to and purchased by Retail Instalments SPV 1 Limited, the related parties and their beneficiaries and you hereby unconditionally and irrevocably authorise and consent to this sale and purchase.”

    Returns or replacement of defective products

    In the event that the consumer considers that the product does not meet the established specifications due to manufacturing defects, he/she should contact SZOLTANDFROG, S.L. immediately. To process the return, the customer must contact the following address
    [email protected]
    indicating the product or products to be returned, attaching if possible a photograph and a detailed list of the defects found in them.

    Upon receipt of such communication, SZOLTANDFROG, S.L. will indicate to the customer, if appropriate, the method of collection or shipment to its offices of the defective product or products, at no cost to the user. Each product whose return is requested must be unused, with the original labels, packaging and -if applicable- documentation and elements or accessories that came with it. If the consumer fails to do so, SZOLTANDFROG, S.L. reserves the right to refuse the return. Once received the product and verified the existence of tare or manufacturing defect in any of the products of the order, SZOLTANDFROG, S.L. will proceed to process the shipment of another product of identical characteristics, also without any economic cost for the user.

    In the event that for reasons of lack of stock of that item, could not proceed to the shipment of another product of identical characteristics, will be carried out the refund of amounts paid for the purchase of the returned product as soon as possible and, in any case, within 14 days.

    Right of withdrawal

    In the event that the consumer is not satisfied with the products received in his order, in accordance with the General Law for the defense of Consumers and Users, the consumer will have a period of 14 calendar days to claim the return, from the time of receipt of the item without stating the reasons. However, the direct cost of returning the order to SZOLTANDFROG, S.L. shall be borne by the customer.

    To formalize the return, please contact us at the following address
    [email protected]
    . Upon receipt of such communication, SZOLTANDFROG, S.L. will indicate how to send the order to its warehouses, which must be unused and with all its labels, packaging and, where appropriate, original documentation and accessories that came with it. If this is not the case, SZOLTANDFROG, S.L. reserves the right to refuse the return. In any case the return shipping costs will be borne by the consumer, and the item must be in the warehouse within 30 calendar days of receipt of the order by the customer, and always making the claim the first 14 days after the consumer receives the order.