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Shipping

We are committed to receiving your order within 24h-72 hours of work from the time you place your purchase.
Our transport agency CORREOS EXPRESS and we will work hard so that you receive your szölt&frog products as soon as possible. We want the purchase and shipping process to be as convenient and fast as possible for you, so if you have a complaint, doubt or comment, we greatly appreciate you writing to tell us. Without knowing it we can’t improve, and a tug of ears can come in handy from time to time. Here we are, please let us know.

*What are the shipping costs and delivery time?

  • SPAIN (Peninsula): €4.90 – 24h-72h working days
  • SPAIN (Baleares) and ANDORRA: €8 – 3 to 5 business days
  • PORTUGAL, ITALY, GERMANY, NETHERLANDS, TURKEY, BELGIUM and FRANCE: €9.99 – 7 to 10 business days
  • UNITED KINGDOM, AUSTRIA, LUXEMBOURG AND POLAND: €15 – 7 to 10 business days
  • REST OF EUROPE: €20 – 10 working days

In the shipments to United Kingdom, fill the passport number in the “Company name” field of the Checkout form.

For orders over 100 euros the shipping is free (valid in Spain Peninsula).
For orders over 160 euros the shipping is free (other destinations).

  • We do not ship to the following destinations: Ceuta, Melilla, Canary Islands, Jersey, Channel Islands, Guerney, Netherlands Antilles, San Marino, Gibraltar, Greenland, Madeira, Azores Islands, Martinique, French Guiana, Faroe Islands, North Korea and Cuba.

Changes

The important thing is that you are satisfied with our products so we give you the FIRST FREE CHANGE for all orders with delivery in Spain.

We take great care to ensure that the images of each item and the size information are as real as possible.
We have prepared a table of measurements for each item that you can consult here, this table indicates the measurements of that product so that you can compare it with another t-shirt, sweatshirt,… that you have at home and thus not fail with the choice of your size Szölt & Frog.

But don’t worry, if you trust us, you place your order and when the item arrives at your home it doesn’t fit as you expected or you need to change the size because you’ve gone too far with the nougat…, we explain the procedure to make these changes:

  1. Enter our Exchange/Returns portal https://e.amphoralogistics.com/Szolt and enter your order number (5-digit number that comes after the “#” symbol in the confirmation email), as well as your zip code of the delivery address.
  2. Select the garments you want to exchange, as well as the new size to receive.
  3. Our Customer Service team will review your request to approve it or contact you if more information is needed.
  4. You will be provided with delivery labels, please put the garments in an envelope with the original packaging, affix these labels and take it to the nearest Post Office.
  5. As soon as we receive your package, we will send the new requested size to your home.

If the exchange is made outside of Spain, the cost of the service will be €10 for the EU, with the exception of the UK, which will be €15. This payment will be made via bank transfer to an account that will be provided.

Free size changes are limited to one change per order (pickup/delivery order), with an additional cost if you would like to make a second change.

If you have any questions about the process, you can send us a contact message here and we will be happy to help you.

The deadline to make the change is 30 days from the date of purchase. Deadline extended until January 15 for the Christmas period

Returns

If after receiving the order, for whatever reason you are not happy with it and prefer to receive a refund of the amount, you must proceed as follows:

  1. Enter our Exchange/Returns portal https://e.amphoralogistics.com/Szolt and enter your order number (5-digit number that comes after the “#” symbol in the confirmation email), as well as your zip code of the delivery address.
  2. Select the items you want to return.
  3. Our Customer Service team will review your request to approve it or contact you if more information is needed.
  4. You will be provided with delivery labels, please put the garments in an envelope with the original packaging, affix these labels and take it to the nearest Post Office.
  5. Please note that the cost of the return service will be €5 for returns in Spain, €10 for the EU and €15 for the UK, this amount will be deducted from the total amount to be returned from the order.
  6. Once it has been verified in our warehouses that the item is in perfect condition, the amount paid for the returned products will be refunded, with the exception of the aforementioned expenses.

If you have any questions about the process, you can send us a contact message here and we will be happy to help you.

The deadline to make the change is 30 days from the date of purchase. Deadline extended until January 15 for the Christmas period

We bundled it…

In Szölt & Frog we process all orders with all the care and affection, but… although we try to make it perfect always, we sometime got it wrong…

If we mistakenly send you something wrong, we apologize in advance, we will give ourselves a collejoon and ask you to contact us here indicating the problem.
We are committed to correcting it as soon as possible and in this case without any cost on your part beyond your patience.