Frequently Asked Questions

• What is Szölt and Frog's commitment to sustainability?

  Practices and materials

  We prioritize sustainable practices and materials, including organic cotton, to minimize environmental impact. In addition, the packaging is made of recycled cardboard, and the plastic that surrounds our products is 100% recycled (even so, we try to avoid plastic).

• How do we guarantee the quality of our products?

  Quality and materials review

  Each item is carefully crafted with high quality materials and attention to detail to ensure durability and comfort. In addition, all our products are thoroughly inspected before being stored for distribution.

• What sizes are available?

  Wide range: for men, women, children...

  See our size chart for detailed measurements.

• Can I modify or cancel my order after it has been placed?

  Depends on the exact status of your order

  Orders may be modified or cancelled within a certain period of time. Contact customer service immediately.

• How long does shipping take?

  Delivery times vary depending on location

  See our shipping information page for estimated delivery for estimated delivery times.

• What is Szölt and Frog's return policy?

  We accept returns within 30 days of purchase.

  Provided the items are in their original condition.

• Are there any special care instructions for Szölt and Frog products?

  To maintain the quality of our products, we recommend following the specific care instructions provided with each item.

• How can I track my order?

  Once your order has been shipped, you will receive a tracking number by email to check the delivery status.

• Does Szölt and Frog offer international shipping?

  Yes, we ship internationally. Please visit our
  our shipping information page
  for more details and rates.

• What payment methods does Szölt and Frog accept?

  We accept several payment methods, including credit/debit cards, PayPal and the option to pay in 3 interest-free installments with Scalapay+.

• How can I receive notifications about new products or promotions?

  Subscribe to our newsletter or follow us in our social media channels social media channels to stay up to date on new releases and special offers.

• Is there a physical store where I can see the products?

  Currently, we operate mainly online, but you can find physical stores where our products are available
  here
  

• How can I give feedback about my experience or a product?

  We value your comments. Once you receive your order you will receive an email with instructions. However, you can do it directly
  here
  

• What should I do if I receive a defective or wrong item?

  Contact us contact us immediately to solve the problem.